A little help, when you need it
For help with Starlit, email chase.bullock@throughreflection.com. Tell us what you were trying to do, what happened, and your device and app version if you know them. Please do not send your password or sign-in codes.
STARLIT SUPPORT
A little help,
when you need it.
From finding your first book to looking after your account, here’s a place to start.
GET IN TOUCH
We’re here to help.
Email us with what happened, your device, and your app version if you know it. Please don’t send your password.
Good to know.
Is Starlit available to download?
Starlit is preparing for release. This site introduces the app and its reading experience; public download details will be shared when they are ready.
How does Starlit choose books?
Your zodiac sign and favorite genres shape the seasonal recommendations you see. Starlit connects the themes of each book with the season and gives you a reflection on why it belongs there. Books marked Finished or Set aside are excluded from future recommendations.
When do new book recommendations arrive?
Recommendations follow astrological seasons: the Sun’s time in each zodiac sign, roughly a month. Each season offers a small selection of books, giving you time to choose a story and settle into it.
Do I need to know my birth time or understand astrology?
You can begin with your birth date and the genres you enjoy. Starlit uses your zodiac sign and explains its reflections in everyday language. You do not need a birth time or prior astrology knowledge.
Can I read or buy books inside Starlit?
Starlit helps you discover books and keep track of your reading. It does not provide ebooks or sell books in the app. Available purchase links open external retailers, which handle prices, orders, payments, delivery, and returns. Some links are affiliate links, so Starlit may earn a commission at no additional cost to you.
What can I keep in my Library?
Save a recommendation to To read, move it to Reading when you begin, and mark it Finished when you are done. Set aside keeps a book out of future recommendations while leaving it in your Library. You can restore a set-aside book to To read whenever you like.
Can I change my favorite genres?
Open Account, choose Favorite genres, keep at least three selected, and tap Save. Your choices help determine which seasonal recommendations you see.
What are the horoscope and tarot experiences?
The Horoscope tab offers daily and weekly reflections for your sign. Tarot offers a daily card and a weekly three-card ritual with past, present, and future positions. These experiences are for entertainment and personal reflection; they are not factual predictions or professional advice.
Does Starlit use AI?
Starlit uses AI to write horoscope reflections, tarot interpretations, and explanations that accompany book recommendations. The season’s book selections follow Starlit’s recommendation rules. AI-generated text can be imperfect, and similar reflections may appear for other readers.
Is my weekly tarot question saved or shared?
The optional question you type before a weekly tarot ritual stays in the app’s current session on your device. It is not sent to Starlit’s server or an AI provider and is not saved to your account. The cards and completed interpretation are saved so you can return to your reading.
How do I manage notifications?
Open Account to change your notification preferences. You can also disable notifications in your device settings. You can use Starlit without allowing notifications.
How do I delete my account?
Open Account, choose Delete account, and follow the instructions to confirm with your password, Apple, or Google. Choose Permanently delete account to complete the request. If Apple is connected, Starlit asks you to confirm with Apple so it can also revoke its authorization. Deletion removes your reader data and starts removal of your sign-in account. If the app says Deletion requested, Starlit finishes sign-in removal automatically; you do not need to request it again. Signing out or uninstalling the app does not delete your account. Contact chase.bullock@throughreflection.com if you need help or cannot sign in.
Who can use Starlit?
Starlit is for readers aged 13 and older, subject to any higher minimum age where you live. If you have not reached the legal age of majority, a parent or legal guardian must review the Terms of Service and give permission. The app store may display its own age rating.
Account & app help.
Getting back into your account
Use the sign-in method connected to your Starlit account. For email and password, use Forgot password on the sign-in screen. For Apple or Google, choose the same provider account you used before. Once signed in, Account → Sign-in methods lets you connect another supported method to your existing profile.
Your information and your choices
You can manage favorite genres, notification preferences, and account deletion in Account, and manage saved books in your Library. For access to your information, corrections, or help with deletion, email chase.bullock@throughreflection.com. Our Privacy Policy explains what we collect, how it is used, and how deletion and retention work.
Questions about a book order
A book purchase belongs to the retailer you chose. Contact that retailer for order status, billing, delivery, or returns. If a purchase link in Starlit is broken or leads to the wrong book, send us the book title and retailer so we can look into it.